Lida – Aikaterini Kefala

November 25, 1980

About Candidate

Location

Education

M
Master degree (MA) in English Language and Literature 2023
European University of Cyprus
M
Master degree (MSc) in Teaching Chemistry and New Educational Technologies 2012
Aristotle University of Thessaloniki
Μ
Μaster (MSc) in Chemical Research 2003
University of Reading, U.K.
B
Bachelor (BSc) in Chemistry 2002
University of Reading, U.K.
P
Primary and secondary school at Greek-French school ‘Kalamari’ from which two years in a French Public school (Paris, France) 1998
Greek-French school "Kalamari"

Work & Experience

P
Proctor in the department of Online Exams Centre, division: Technology and Operations June 2022 - September 2024
Peoplecert

Main responsibilities: • Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails

P
Proctor in the department of Online Exams Centre, division: Operations October 2021 - June 2022
Peoplecert

Main responsibilities: • Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert • Actively monitor the candidate at all times • Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor

C
Customer Service Representative June 2018 - October 2021
Tourist Information Centre of Thessaloniki.

Main responsibilities: • handle customers’ questions and concerns in a timely, professional and efficient manner • resolve customer complaints, manage database records • interact with customers on a variety of channels such as face to face, phone, email. • provide appropriate solutions and alternatives within the time limits.

T
Translation of texts and subtitle of documentary films for Caravan Project (under the auspices of Stavros Niarchos Foundation). February 2016
Caravan Project (under the auspices of Stavros Niarchos Foundation).

Main responsibilities: • Read through/ listen to material in Greek/ English and convert it into English/ Greek, making sure to preserve the original meaning. • Translate video documentaries by providing subtitles.

E
English Teacher September 2016 - May 2017
Foreign Language School “Gioupi Olga”.

Teach English to children and adults.

E
English Teacher September 2015 - May 2016
Foreign Language School “Forward”.

Teach English to children and adults.

L
Laboratory trainer for the courses of “Chemistry and Food Analysis” and “Analytical Chemistry and Instrumental Analysis” in the Department of Nutrition and Dietetics, School of Food Technology and Nutrition April 2013 - July 2013
Alexander Technological Educational Institute of Thessaloniki.

Main responsibilities: • instruct and assist students in introductory level laboratory techniques and chemistry exercises • Maintain a safe laboratory environment and ensure proper handling of waste materials. • Provide advice and support to students. • Grade laboratory worksheet assignments. • Supervise the examination procedure

L
Laboratory trainer for the courses of “General and Inorganic Chemistry” and “Inorganic and Organic Chemistry” in the Department of Nutrition and Dietetics, School of Food Technology and Nutrition October 2008 - January 2011
Alexander Technological Educational Institute of Thessaloniki.

Main responsibilities: • instruct and assist students in introductory level laboratory techniques and chemistry exercises • Maintain a safe laboratory environment and ensure proper handling of waste materials. • Provide advice and support to students. • Grade laboratory worksheet assignments. • Supervise the examination procedure

C
Chemistry Teacher November 2007 - May 2008
A public school in Thessaloniki, Greece.
E
English Teacher September 2004 - June 2014
Foreign Language School “So Easy”

Teach English to children and adults.

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